Reports from staff and guests

Spotted something on the park that should not be there? In Verbleif you raise a report in seconds and turn it into a task for the right department. Your team reports during the round through the app, guests report through a QR code or a connected guest app. Every loose remark becomes concrete work instead of a note that gets left behind.

From report to task Guest reports via QR or guest app Instant push notifications

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Verbleif desktop overview of reports being followed up and turned into tasks.

The basics

What it is

A report is a quick signal: a broken tap, a full waste point, a unit that needs extra attention. Anyone can raise one without first knowing who should pick it up. Verbleif makes sure the report lands on the right topic and the right department.

The difference with a chat message or a phone call is that a report is recorded. You see who raised it, when, with which photo attached, and what happened to it. Nothing disappears into a group chat any more.

Guest report of a leaking tap being turned into a task for technical service.

Steps

How it works

1
Create a report

From the app on the round, or by guests via QR.
2
Turn it into a task

The right department picks it up and schedules it.
3
Execution

The team member gets a push notification and starts.

Benefits

What it gives you

Fast follow-up

No detour past reception or a group chat.

Routing by topic

Reports go to the right department automatically.

Guests report themselves

Via a connected guest app or QR code, no extra step.

Everything recorded

Every report has a timeline with photo and status.

Ideal for

Who it is for

Reports are for everyone who is the eyes and ears on the park.

Cleaners and technical service who notice something on their round and want to record it on the spot
Reception that wants to receive guest reports without forwarding them by hand
Guests who want to flag something themselves through a familiar guest app or QR code

Staff and guests raising reports, and reception following up.

Verbleif fits the way we work and gives us a clear overview of tasks and how they are assigned. The chat on every task makes communication easy, and the short lines with the team mean the system works exactly the way we need it to.

John van Eck Betuwestrand

See it on your own park

Book a demo and we walk you through Verbleif, tailored to your own situation.